App Support and Maintenance for CA Firms
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WebKeyIndia recognizes the need and significance of long term support and as well as maintenance for our clients’ applications. We offer an extensive variety of Apps support and maintenance services to our esteemed clients.
Obliging the basic needs of clients who have gotten their applications up and running is a vital obligation that we attempt through:
Service Level Agreements (SLAs) and continuous improvement of processes based on customer feedback and performance monitoring
Doing Root Cause Analysis of every issue and determining each inside of a stipulated time
Set up Levels of Helpdesk support based on the level of gravity of issue and integrated trouble ticketing system
The Four Cornered Approach utilizing Corrective, Preventive, Adaptive and Perfective measures.
Our software application development, maintenance and support services encompass such activities as:
Quality assurance testing
Web content updates
Application upgrades and enhancements
Technical troubleshooting
End user support
Error tracking and debugging
Our customers stand separated from their rivals since they benefit from our Application Support and Maintenance administrations in the accompanying ways:
Significant cost savings
Increased monitoring of the applications for security vulnerabilities
Lowered risks and increased predictability
Timely release of programs and enhancements
Full portfolio optimization
Improved knowledge management
Effective support of the applications and increased end user satisfaction
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